DeepSeekOctober 15, 20262 sources
DeepSeek refunds a week of usage after a nearly 5-hour API outage
AI Analysis
The outage broke embedded production workflows, and Chinese users mockingly dubbed the service "DeepSleep."
The refund is unusually generous: a full week of consumption. An r/DeepSeek post praising the customer service drew 732 upvotes.
Reliability is now the main question mark over DeepSeek's low-price strategy as it develops V4.1 Pro.